Refunds and Cancellation

1. Readings (one-time purchases)

Readings are personalized digital products that are delivered to you after they are generated. Because of this, all sales of readings are final once the reading has been generated and delivered. If a reading was not delivered, or there was a technical error or a duplicate charge, contact us at hello@soulroot.co and we will make it right, including a refund where appropriate.

2. Subscriptions (Soul Circle)

Subscriptions renew automatically each period until canceled. You can cancel at any time from your account billing page or by emailing hello@soulroot.co. Cancellation stops the next renewal. We do not provide partial or prorated refunds for the current period, and your benefits continue until that period ends.

3. How to request

Email hello@soulroot.co with your account email and the charge in question. We aim to respond within a few business days.

4. EU and UK customers

Where you have a statutory right to withdraw from a purchase of digital content, you acknowledge that by buying a reading and asking us to begin generating it immediately, delivery begins right away and the right to withdraw is lost once delivery has started.

5. Billing concerns

If you have a billing question or notice a charge you do not recognize, please contact us first so we can resolve it quickly.

6. Goodwill

We may grant refunds at our discretion on a case-by-case basis.